GENERAL
What is deep cleaning, and how is it different from regular cleaning?
In essence, deep cleaning is a comprehensive and thorough process of cleaning and disinfecting all critical areas that may be overlooked in a routine cleaning schedule. Our specialized cleaning approach ensures that we not only remove visible dirt and debris but also disinfect and sanitize the environment, leaving no corner unattended and creating a dust-free space.
Our company utilizes over 40 different types of equipment in order to thoroughly clean a given space. This equipment includes a variety of cleaning agents, vacuums, steam cleaners, scrubbing machines, and other essential cleaning tools.
How long does a cleaning session typically take?
The length of time depends primarily on the size of the premises, the number of rooms and bathrooms, basic condition, and the type of service selected. Typically, a three-bedroom house takes approximately 5-6 hours to complete. You may contact us at PHONE NUMBER to obtain an accurate estimate of the time required.
ABOUT PROCESS
Do I need to be home during the cleaning process?
We would appreciate it if someone could stay on-site during the cleaning process. Alternatively, you may leave after providing clear instructions to our staff.
What additional services do you offer beyond basic cleaning?
Our range of additional services encompasses sofa cleaning, chair upholstery cleaning, carpet and rug care, steam cleaning, mattress disinfection, floor scrubbing, patio and terrace cleaning, as well as refrigerator and oven cleaning. You can either enhance your cleaning experience with these comprehensive services or opt for individualized solutions.
BOOKING
How can I pay for the cleaning service once it’s done?
Upon completion of the cleaning, you can settle the bill either with cash or a check.Our minimum billing threshold is set at INR 2000. However, if your order falls below this threshold, please contact us at -PHONE NUMBER-, and our dedicated customer service representative will assist you.
CLEANING
How should I prepare my home before the cleaning service?
Please be sure to secure your valuables and delicate items. Additionally, please ensure that all loose items such as clothing from the bathroom and food from the kitchen are properly stored.
What happens if a delicate or valuable item is damaged during cleaning?
Our staff is trained to handle delicate items with utmost care. Nonetheless, to prevent such incidents, we kindly request that you inform our team beforehand about any sensitive areas in your residence. In the event of a mishap, our customer service team will evaluate the damage and address the situation accordingly.
CANCELATION
Can I reschedule my cleaning service if needed?
We appreciate that circumstances may necessitate a change in plans, and we would be more than happy to accommodate your request for rescheduling the cleaning service. Please contact us at least 24 hours in advance of the scheduled appointment so that we may reschedule the clean-up to a mutually convenient time.
What is the cancellation policy for your cleaning services?
We kindly request that you notify us at least 24 hours in advance of your intended booking. Failure to do so will result in a small cancellation fee of INR 500.
TEAM
How many cleaners will be sent to my home for a full cleaning?
For a full home cleaning, we dispatch a team of 2 to 4 cleaners, depending on the size of the premises. For other services, we dispatch 1 to 3 cleaners, based on the extent of work required.
What kind of training do your cleaning staff undergo?
We have developed an intensive training program designed to make our team the best in the city when it comes to providing cleaning services. Our proprietary training modules ensure that our teams are well-versed in etiquette, modern living standards, and advanced cleaning techniques, guaranteeing the highest quality service for our clients.
How do you ensure the trustworthiness of your cleaning staff?
Our cleaning staff undergoes a comprehensive background check. To guarantee the highest level of service, we maintain a rigorous selection process, admitting only 10% of applicants!